Effective Date: [01/07/2025]
Website: https://digitalthrivegrp.com/
Contact: [email protected]

1. Overview

At Digital Thrive Group, we are committed to providing high-quality digital learning experiences and resources. As our products are digital and non-tangible, our refund policy is designed to be fair while protecting the integrity of our content.

2. Refund Eligibility

🎓 E-learning Courses

You are eligible for a full refund if:

• You request it within 7 days of purchase.
• You have not completed more than 20% of the course content.
• The refund request includes a valid reason for dissatisfaction.

If you meet these conditions, email us at [email protected] with your order number and reason for the request.

Note: No refunds will be issued after 7 days or after substantial course completion.

📚 E-books (Digital Downloads)

Due to the nature of digital downloads, e-books are non-refundable once downloaded or accessed.
If you purchased in error or did not receive your file, contact us within 48 hours at [email protected], and we’ll assist you promptly.

3. How to Request a Refund

To initiate a refund request:

• Email us at [email protected]
• Include your full name, purchase date, and reason for refund
• We will respond within 2 business days

If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Course Access After Refund

Once a refund is issued for a course, your access to all course materials will be revoked immediately.

5. Exceptions

We reserve the right to deny refund requests in cases of:

• Abuse of our refund policy
• Multiple refund requests from the same user
• Fraudulent behavior or chargeback attempts

6. Need Help?

If you have questions or concerns about your purchase, please contact us at:
📧 [email protected]